Teaching Operations Assistant 1

Date: 11 Jul 2024

Location: Tunis, Middle East and North Africa, TN

Company: British Council

Role Title Teaching Centre Assistant


Role purpose To assist in the smooth running of the Young Learner and other teaching centre work. To supervise and ensure the safety of all Young Learners.


About us The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.


Geopolitical/SBU/Function overview: The Tunis teaching centre is located in modern, three-storey, purpose-built British Council premises. We have 14 classrooms, all equipped with interactive whiteboards. The academic year is made up of four ten-week terms and two summer intensive courses in July and August. The centre has between 500 - 600 adult students per term on regular public General and Exam preparation courses and around 1,700 young learners across three age groups – Primary, Lower Secondary and Upper Secondary. We also teach in our partner school located in Carthage and Jardins Menzah. The staff consists of full-time teachers, hourly-paid teachers, one Young Learner coordinator, and a Deputy Teaching Centre Manager, overseen by the Deputy Director/Director English. The administration staff is made up of a Teaching Centre Admin Officer, a Customer Service Manager, an Assistant Registrar, six Customer Services assistants, a team of Ushers/Young Learner Assistants and support staff who deal with finance, IT and premises. We have a rapidly growing English language exams department. Both training and examining work is available in IELTS, Cambridge main suite, BEC and YLE tests


Main opportunities/challenges for this role: • To work in partnership with the class teacher, creating a positive English learning environment for young learners. • To support the wider aims of British Council. • To work under the guidance/instruction of a staff member to undertake work/care/ support programmes to enable access to learning for students.

Young learners (up to 17 years) are taught by qualified teachers, with Teaching Centre Assistants to assist in the smooth running of the programme. • From September to June, we have classes on both Saturday and Sunday and during the week. In the summer (July and August), there are classes from Monday to Friday. • Administrative work will take place at intervals throughout the year, and work times and weekends to be agreed in line with business needs and staff availability. • Teaching Centre Assistants will be required to follow the British Council dress code. The job requires candidates to work mainly at our partner schools in Carthage and El Menzah and are requested when needed to work at British Council Mohamed V.


Main Accountabilities: 1. Support for the students: • Supervise and provide support for learners inside and outside classrooms • Promote the inclusion and acceptance of all students • Ensure that children are motivated and participating in classroom activities by modelling appropriate behaviour • Deal with any first aid incidents • Support in the evacuation of the premises in the event of any emergency (e.g. fire) • Marshall students to the pick-up point at the back of the building where they will have positions around the premises, preventing children from leaving through doors that lead them out on to the main road 2. Support for the teacher: • Assist in material preparation for each lesson and setting up the learning environment • Clearing away materials and equipment after lessons • Further differentiate materials/ resources to enable SEN students to achieve lesson objectives. 3. Support for the Teaching Centre, Exams, and Customer Service: • Be aware of and comply with policies and procedures relating to Safeguarding and reporting all concerns to an appropriate person. • Continue personal development and attending briefing sessions/ trainings throughout the year. • Carry out administrative tasks • Ensure a basic standard of customer care is delivered to students and parents • Maintain good relationships with teachers, customers and colleagues • Provide translation duties upon teachers’ request when necessary. • Product knowledge for both AD & YLS to be able to support CS. • Handle customers flow in the building/waiting area using Qmatic, while providing necessary information to support the CS during busy periods. • Report back to CS officers when needed. This Job Description indicates only the main duties and responsibilities of the post. During the course of duties, you may be asked to carry out other tasks that may be reasonably assigned to you.


Key Relationships: Internal ▪ YL Coordinators, Teachers, Teaching Centre Management Team, Customer Services Team, Security, Exams. External ▪ British Council customers including young learners and their parents.


Role Requirements: Threshold requirements: Assessment stage Passport requirements/ Right to work in country Post holders must be eligible to work in Tunisia Shortlisting Direct contact or managing staff working with children? Yes Appropriate police check to be carried out. N/a Notes Person Specification: Assessment stage Requirements Minimum / essential Assessment Stage ▪ Level of English: CEF level B2 ▪ Appropriate IT skills and familiarity with the Microsoft Suite. Essential Essential Shortlisting Qualifications Minimum / essential Assessment Stage ▪ Completed high school leaving certificate or equivalent. ▪ Enrolled in a bachelor’s degree in education or relevant field. Essential Desirable Shortlisting


Role Specific Knowledge & Experience Minimum / essential Desirable Assessment Stage ▪ Knowledge and understanding of the needs of children and teenagers and how they learn. ▪ Experience of working as part of a team. ▪ Experience of working with children and /or young people (in either a professional or volunteer capacity). Shortlisting


Role Specific Skills Assessment Stage ▪ Good communicational and organizational skills ▪ Problem solving skills ▪ The ability to build good relationships with children, teachers, parents, and guardians. ▪ Good understanding of classroom activities and teaching best practices ▪ Flexibility and creativity ▪ Commitment Shortlisting AND


British Council Behaviours Assessment Stage Making it happen (essential level) Delivering clear results for the British Council Working together (essential level) Knowing that we will achieve more with other people than we can do separately, by sharing goals and resources to add more value. Interview