SCM Assistant

Date: 03-Aug-2022

Location: Taipei, East Asia, TW

Company: British Council


Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model. The roles in the new operating model will be restricted to employees in the selection pool in the first instance. Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy.


Role Title: Sales and Customer Management assistant| Location: Taipei |


Role purpose

  • The main duty of a Sales and Customer Management assistant is to secure excellent admin works and to provide a high-quality of customer service.
  • The assistant will be expected to act as a British Council ambassador and provide top quality services to all customers, helping ECC and CMO to meet all Key Performance Indicators (KPIs) and enabling the Council to meet its sales and customer management targets.


Main Accountabilities:


  • Make sure all the facilities and materials are ready for the daily operation in the teaching centres.
  • Closely Work with SCM team (English Course Consultants and Customer Management Officers) to support SCM team’s daily duties, such as Customer Relation Management system’s account and opportunity creation, placement test booking, make-up lesson booking, student leave records, re-registration support etc.
  • Be aware of potential child protection issues and report to SCM team for further actions.
  • Provide prompt front desk service with good quality, such as greeting customers, guiding customers for placement test, answering phone calls, and passing it to related teams for further actions.
  • Ensure guidelines are applied and upheld in line with Child Protection and Health and Safety policies.


Other Requirement:


  • The job position is long-term base. Each SCM assistant should work at least 16 hours per week according to shift schedule.
  • All SCM assistants should attend staff training scheduled later.



Role Requirements:


  • Good written and oral communication skills in Mandarin and English catering to target market. Proficiency in a second language preferred.



  • Undergraduate degree
  • Qualification in Language/Hospitality/Sales or Business Management (Desirable)


Specific Knowledge & Experience

  • Cross Sales techniques
  • Competent IT skills
  • Excel Skills
  • Effective communication and engagement with children and their families
  • Experience of working in a customer service/sales environment, preferably in the services industry
  • Knowledge of SAP & CRM

Application closing date:  Sunday 14 July 2022 23:59 Taiwain time ‎(GMT+8)


We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.