Professional Skills Trainer

Date: 06-Aug-2022

Location: Singapore, East Asia, SG

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

 

Contract: 24 months
Location: Singapore
Salary: starts from SGD 5,357 to 6,247 gross per month depending on qualifications and experience
Start Date: ASAP
Advert closing date: 7 September 2022 - 23:59 Singapore Time (GMT +8)

 

Role Purpose
To plan, develop, deliver and review high-quality written and interpersonal communication skills workshops (face-to-face and online) that ensure client satisfaction and support the business and wider aims of Professional Skills in Singapore.

About the Professional Development Centre (PDC)
At the Professional Development Centre, we help people to communicate more effectively at work. Based in the Toa Payoh Teaching Centre, we train professionals from the public and private sectors and have been operating in Singapore for over 30 years.
Our current offer focuses on three main areas: 
•    Written Communication (e.g. emails, minutes, reports)
•    Interpersonal Communication (e.g. presenting, negotiating, influencing)
•    Communication Skills for Managers (e.g. coaching, mentoring, EQ)
Our workshops can be delivered face-to-face or online, on-site (Toa Payoh) or at our clients’ premises and can last from 90 minutes to three days.
The PDC team is made up of two Customer Service staff members, five full-time trainers, seven hourly-paid trainers, two Assistant Directors (client managers), a Business Development Manager, an Academic Manager, an Office Manager and Director PDC.
 

Challenges & Opportunities
•    Contribute to the success of Professional Skills products and services
•    Participate actively in the development of a linked-up network of Professional Skills teams globally
•    Play a key role in the growth of Professional Skills in Singapore 


Main Accountabilities   
Programme planning and customisation
•    Contribute to the development of Professional Skills product strategies in Singapore to ensure that the offer meets the needs of the market and the business can grow
•    Carry out background reading and research to enhance subject knowledge in the areas of focus for Professional Skills in Singapore to ensure programmes stay current and relevant to the target audience
•    Carry out needs analysis with customers and potential customers to recommend programme content that best meets the needs of the target audience
•    Develop programmes, sessions and activities which have clear and targeted aims and objectives to closely match the needs of organisations and participants. 
•    Customise existing programme materials, including developing new content, methodology or case studies, to ensure they meet the needs of the target audience
•    Prepare effectively for programme delivery, including administrative tasks, to ensure participants experience a high-quality learning and development event
Programme delivery
•    Develop and/or use appropriate assessment methods to gather information on participants' competency levels, before, during and after training and coaching sessions. Monitor progress and produce accurate and useful reports on competency improvement, both for organisations and individuals
•    Build excellent relationships with clients and programme participants to engage them in the learning experience and encourage them to choose British Council as a partner for their long-term skills development needs
•    Demonstrate expertise and confidence in the subject matter to enhance the credibility of the British Council’s Professional Skills offer
•    Use British Council’s Professional Skills methodology to create a learner-centred, interactive experience for programme participants
•    Relate all learning to participants’ workplace contexts to ensure they are able to apply the techniques in real-life situations
•    Give useful constructive feedback on participants’ performance based on the competency areas of the progamme. Encourage participant reflection on own and others’ performance. Provide detailed and useful feedback reports on individuals and organisations
•    Enhance participants’ understanding of contemporary UK to contribute to the development of lasting, mutually beneficial relationships
Programme review and evaluation 
•    Produce internal course reports following the Professional Skills monitoring and evaluation processes to identify strengths and areas for improvement
•    Produce external course reports following the Professional Skills monitoring and evaluation processes to provide feedback to clients and to promote on-going relationships with British Council 
Other
•    Carry out specific assignments where needed (such as consultancy or project work) to augment the Professional Skills offer in Singapore
•    Maintain course materials to ensure Professional Skills quality standards are met
•    Actively engage in professional development and performance management to ensure quality standards are being achieved and maintain British Council’s position at the forefront of best Professional Skills practices
•    Provide input into local marketing and promotional strategy to raise awareness of the Professional Skills offer in Singapore
•    Attend client meetings, recommend course content and produce course outlines to support business development teams to convince clients to use Professional Skills services
•    Ensure safeguarding and guidelines are applied and upheld in line with standards and policy for the following areas:
o    Child protection 
o    Equal Opportunity and Diversity
o    Health and safety 
•    Any other duties necessary to support the business and wider aims of Professional Skills in Singapore


Requirements
•    High proficiency in English, i.e. full mastery across all four skills (equivalent to CEFR C2 or IELTS Band 8/9)
•    Undergraduate/university degree  
•    Recognised training qualification (e.g. ACTA/ACLP) or teaching certificate (e.g. CELTA)

 

Role specific knowledge and experience
•    Relevant work experience, with a proven track record of delivering written and interpersonal communication skills workshops to clients from public and/or private sectors
•    Prior experience of developing and/or delivering online/blended training programmes 

 

Benefits 
•    Enjoy 35 working days per annum plus public holidays
•    Medical allowance
•    Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too! 
 

Additional Information
•    Trainers are required to work off-site. Training may take place in the evening and at weekends, although currently most workshops run between 9am to 5pm, Monday to Friday.
•    Ministry of Manpower (MOM) approval is required for candidates applying from outside Singapore. Final appointment will be provisional on the approval. Singaporeans and PRs are also encouraged to apply.
 

 

A connected and trusted UK in a more connected and trusted world.

 

Equality , Diversity, and Inclusion (EDI) Statement

 

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

 

The British Council is committed to safeguarding children, young people and adults who we work with.

 

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

 

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

 

If you have any problems with your application please email askhr@britishcouncil.org

 

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.