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Operations Officer - Teaching Centre

Date: 13-Jan-2021

Location: Singapore, East Asia, SG

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Contract: 12 months

Location: Singapore

Salary: Pay Band 4/H, starting from SGD 2419

Start Date: ASAP

Closing Date:  Monday 25 January 2021 - 23:59 Singapore Time (GMT +8)

 

Role Purpose

  • To support the Singapore Operations function ensuring the smooth day-to-day operations of all teaching centres
  • To provide professional business support for English courses in compliance with agreed standards and ensure operations run smoothly.
  • To foster a culture of operational excellence in the British Council Singapore teaching centre through collaboration with the academic team, sales and customer management team, and all internal and external stakeholders. 


Role Specifics

  • The role of Operations Officer is one of five roles on the British Council Pan-Island Operations team that is designed to provide cross island support to each team in the British Council Teaching Centre. Currently the operations team supports young learner enrichment, part-time adult learners, private 1:1 lessons, holiday camps, the Professional Development Centre, and the Teaching and Development Centre.
  • The five roles all focus on different areas of support that are designed to support each team in a proactive and results oriented way that enables all teams to achieve their targets and deliver a top quality in class experience to every student.
  • The roles share responsibility for all 5 areas but may prioritise one area of focus as operational needs demand.

 

Main Accountabilities   

(a) Finance

  • Track payment status of invoices and implementing the debt collection policy as required
  • Scan and upload of client contracts on to SharePoint as required
  • Manage teacher and teaching assistant pay claims
  • General finance-related administrative support, ad hoc finance tasks and back up function from time to time 


(b) Timetabling

  • Maintain and update the teaching centre staff schedules in MS Shifts across both standard and non-standard products
  • Maintain an updated record of leave, teacher sickness, and standby activation
  • Schedule teaching centre Marshalls and Teaching Assistants in appropriate time slots across all branches to meet operational needs
  • Maintain and update the room booking system to ensure that rooms are reserved for use by each teaching centre team
  • Other ad-hoc duties such as building the induction schedule for onboarding employees or assisting in scheduling island wide meetings may be required


(c) Communication (Internal/External)

  • Communicate with various internal and external stakeholders, including liaising with Mandarin speaking customers
  • Translate documents and/or emails from English to Mandarin or vice versa
  • Support on internal comms and collation of responses for key operational surveys such as teacher preference form, teaching centre feedback form, and teaching skills audit
  • Update the teaching centre organogram, staff contact information, and other key internal documents as required


(d) Resources

  • Collaborate with all teaching centre teams to ensure the timely ordering of books, stationary, welcome packs, and other key resources
  • Manage the ordering and printing of booklets, pamphlets, and other materials used in day-to-day operations of standard and non-standard courses across the island
  • Assist in the counting of teaching centre resources several times throughout the year to track resource usage to ensure effective usage of resources and manage the resource budget


(e) General administration

  • Update internal systems including but not limited to Shifts, Salesforce, Survey Monkey, TCMS, Microsoft Forms, and Microsoft Forms
  • Attend meetings with teams across both standard and non-standard products
  • Maintain and update the current filing system for student contracts
  • Other ad-hoc duties as assigned


Requirements

  • Good spoken and written English (IELTS 6 or above)
  • Second language proficiency in one of the following:
    • Japanese
    • Korean
    • Mandarin
  • Diploma in relevant subject is desirable
  • Minimum 2 years’ experience of working in an administrative environment
     

Benefits 

  • Enjoy 21 days of Annual Leave (on a pro-rata basis if the service period is less than one full year) and public holidays
  • Medical insurance
  • Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!
     

Additional Information

  • Job holder must have the right to live and work in Singapore.

 

A connected and trusted UK in a more connected and trusted world.

 

Equality Statement

 

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.


The British Council is committed to safeguarding children, young people and adults who we work with.

 

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

 

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

 

  If you have any problems with your application please email askhr@britishcouncil.org