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IELTS Test Centre Officer

Date: 20-Nov-2020

Location: Shanghai, East Asia, CN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Shanghai, China


Pay band:
Pay band 5 (from 7,304 RMB per month)


English and Examinations


Contract type:
1 Year


Role Purpose
The purpose of this role is to provide support for East China IELTS Test Centres ensuring Test Centre services meet agreed standards, capacity fulfils market needs, relationship is built up and maintained, and business development opportunities are explored in collaboration with Test Centres. The post holder will also support the delivery of the IELTS test in East China by providing effective test day personnel services in line with global and national standards and targets.


Main Accountabilities
•    To lead in communications, relationship management and standards maintenance with responsible test centres to support successful tests delivery

•    To contribute to business transformation by supporting CDI venues ramp up in East China 
•    To be responsible for capacity management with specific test centres in line with East China capacity building plan
•    To contribute and deliver projects to meet local/national level target in business growth and standards maintenance in consultation with IELTS Test Centre Manager and Deputy Exams Director East China
•    To assist with budget monitoring and production of financial support documents where appropriate
•    To ensure all duties are delivered in line with the British Council’s policy on Child Protection and Equality, Diversity and Inclusion, and these are taken into account when planning and delivering activity 
•    Manage information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation


•    English communication skills (Aptis, IELTS 6.5 or equivalent)
•    Experience in managing client relationships and of processes that require a high level of attention to detail
•    Experience in working with tight deadlines and high level of attention to details
•    Computer skills: Can effectively use Windows platform applications: Outlook, Word, Excel, PowerPoint.


• 22 days of Annual Leaves (on a pro-rata basis if the service period is less than one full year) 
• Statutory benefits: national social insurance benefits and housing fund
• Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance 
• 13th month salary
• Performance-related pay: paid annually according to relevant performance review scheme 
• Professional development opportunities


Additional Information
There will be a need for some travel across East China (such requirements will be managed within HR guidelines, including work-life balance policies) and also some Saturday work in order to complete test centre check or inspection.


Closing Date:  06 December 2020


A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org