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Exams Services Assistant, Post-test

Date: 01-May-2021

Location: Shanghai, East Asia, CN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Location: Shanghai, China
Pay band: Pay band 4/H
Department: English and Exams
Contract Type: 1-year fixed term


Role Purpose
•    To contribute to the achievement of the East China Examinations Services Team’s objectives through effective support to the delivery of IELTS test in East China by conducting test administration to meet global and national targets and standards.


Main Accountabilities
•    To support specified post-test IELTS administrative processes in line with IELTS test standards
-    To support post-test data processing according to set deadlines in compliance with IELTS standards
    Complete materials reconciliation with 100% accuracy
    Perform data consolidation and entry with 100% accuracy
    Manage E-filings as assigned with 100% accuracy
    Vendor coordination/booking

-    To support post-test services in cooperation with national exams teams
    complete service quality report as required
    complete action plan as assigned in line with service quality improvement plan

-    To work closely with colleagues as internal customers to achieve cross-team work efficiency

-    To perform quality management of post-test material movements in line with IELTS standards


•    To attend meetings and training initiatives as required

•    To perform shared IELTS examination administrative duty

•    To support delivery of IELTS project as assigned in line with IELTS standards

•    To take an active role to develop professionally and to demonstrate in all your work our corporate values including equal opportunities and diversity
•    To ensure all duties are delivered in line with the British Council’s policy on Child Protection and Equality, Diversity and Inclusion, and these is taken into account when planning and delivering activity
•    To manage information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation


•    You must have the right to live and work in China.
•    Communication Skills (Speaking and listening): English B2 (Aptis, IELTS 6 or equivalent) and Chinese C1 (HSK 5 or equivalent)
•    Experience of working on administration processes that require an attention to detail and meeting tight deadlines
•    Experience of working with exams administration and of managing people is desirable.


•    22 days of Annual Leaves (on a pro-rata basis if the service period is less than one full year); public holidays - 14 days/year. 
•    Statutory benefits: national social insurance benefits and housing fund 
•    Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance. 
•    13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December.
•    Performance-related pay: paid annually according to relevant performance review scheme

•    Professional development opportunities


Additional Information
Occasional travel in China will be required for meetings, training and checking standards.  This will require some weekend working/travelling. (Such requirements will be managed within HR guidelines, including work-life balance policies.)


Closing Date:  Wednesday, 12 May 2021- 23:59 Singapore Time (GMT +8)



A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org