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Exams Services Officer, Test Day Personnel

Date: 20-Nov-2020

Location: Shanghai, East Asia, CN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Shanghai, China


Pay band:
Pay band 5 (from 7,304 RMB per month)


English and Examinations


Contract type:
1-year fixed term


Role Purpose
The purpose of this role is to support the delivery of the IELTS test in East China by providing effective test day personnel services in line with global and national standards and targets.


Main Accountabilities
• Deployment of test day personnel carried out per session with accuracy and in line with relevant financial control requirement.

•    To support IELTS Test Day operation: 
o    To perform IELTS Test Day Duties as required 
o    To implement IELTS Test Day operational process as required 
o    To respond to supervisor enquires as required 

• To support the recruitment, training and performance management processes for IELTS Test Day Personnel to meet both the capacity demand and global & national standards, i.e. 
o    recruitment plan for each quarter is carried out to ensure steady growth of IELTS Test Day Personnel capacity in line with all key performance indicators (KPI) 
o    IELTS Test Day Personnel training and monitoring process is delivered in line with relevant IELTS and BC standards 
o    all training and recruitment documents are managed up-to-date with 100% accuracy 

• To support the management of IELTS trainer pool 

• Participate/implement projects as required to contribute to IELTS Test Day Personnel Management 

• To have an active financial role in raising POs 

• To cover for colleagues when required 

• To line manage staff (temps or others as allocated by line manager) 

• To attend meetings and training initiatives as required


• To take an active role to develop professionally and to demonstrate in all work our corporate values including equal opportunities and diversity 

• To ensure all duties are delivered in line with the British Council’s policy on Child Protection and Equal Opportunity and Diversity, and these are taken into account when planning and delivering activity 

• To manage information created and received in compliance with the British Council’s information



•    English communication skills: speaking and listening (Aptis, IELTS 6.5 or equivalent) 
•    Bachelor’s degree
•    Experience in project management
•    Experience in working with tight deadlines and high level of attention to detail
•    Experience in managing people and working with international exams is desirable


• 22 days of Annual Leaves (on a pro-rata basis if the service period is less than one full year) 
• Statutory benefits: national social insurance benefits and housing fund
• Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance 
• 13th month salary
• Performance-related pay: paid annually according to relevant performance review scheme 
• Professional development opportunities


Additional Information
Occasional travel in China will be required for meetings, training and checking standards. This will require some weekend working/travelling. (Such requirements will be managed within HR guidelines, including work-life balance policies.)


Closing Date:  06 December 2020


A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org