Head of Regional Collaboration and Information Governance

Date: 24-Nov-2022

Location: Buenos Aires, Americas, AR

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Pay Band: F - $11.810.838 COP, 10,079 Soles, 40,551 MXN

Contract Type: Indefinite
Location: Bogota, Buenos Aires, Lima, Mexico City

Department: Information Governance and Risk Management

Right to Work Requirements: Right to Work in any of the countries where the role could be based. The British Council is not able to support or sponsor work visa applications.

Closing Date: advert will close on Thursday December 8, 2022 at 23:59 Colombia time


Role Purpose

This role will monitor local and UK specific regulations on information management and data protection,  develop a strategy to address key risk areas, and deliver  first-line support across the region. The role will provide practical support and guidance to Asset Managers and SROs in the business areas to comply with  GIS and IGRM policy.

This role liaises with the Global Information Services (GIS) / Digital and Information Security Governance & Management (IGRM) teams to agree and manage appropriate file plans for offices and SharePoint sites, and ensure regional information on the various sites is being managed correctly and regularly reviewed. This includes changes in premises or presence and changes in operating models.

This role leads on designing, developing and supporting SharePoint, MS Teams and MS 365 Group sites across the region and will provide guidance and good practice to facilitate virtual collaborative working and best use of MS 365. 

Main accountabilities but not limited to the following

  • Identifying the region’s knowledge and information sharing needs,  providing strategic direction and support to implementation.
  • Providing strategic direction and guidance for optimal use of MS 365 in the region and directing users to appropriate training materials.
  • Refreshing the region’s Sharepoint, MS Teams and MS365 Group sites, advising owners on their management and supporting them to ensure sites are being kept up to date and that owners are aware of their responsibilities.
  • Monitoring compliance with GIS/Digital and IGRM standards and policies in the region and addressing key risk areas.
  • Applies core technical/professional knowledge, recognised best practice approaches and insight to resolve GIS/Digital and IGRM issues which arise in the provision of functional support to a specific organisational unit or area of corporate activity.
  • Provides consultancy advice and practical support to colleagues throughout the organisation to enable their compliance with the global GIS/Digital and IGRM policy framework.
  • Explains to customers and colleagues the need for compliance with the global GIS/Digital and IGRM policy framework. Collates compliance data within standard monitoring and reporting systems such as Information Assurance Light (IAL) and Data Protection Impact Assessments (DPIAs).
  • Supports implementation of corporate or regional change projects within their area of functional expertise (activities could include: providing technical guidance to less experienced colleagues on new systems/procedures/ways of working; delivering staff training and familiarisation activities; participation in project steering or practice groups etc.)
  • Provides proactive professional advice and practical support to internal customers to ensure local or unit-specific business practices know how to comply with GIS/Digital and IGRM policies.
  • Completes an annual cycle of formally recognised Continuing Professional Development (CPD) to maintain and deepen their professional expertise.
  • Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional discipline to know who to engage with to enable effective implementation of procedural changes and improvements.
  • Shares intelligence and ideas to support senior managers in identifying/developing new ways in which GIS collaboration tools and IGRM standards could positively impact upon the British Council’s operational efficiency, effectiveness, and compliance.


Requirements of the role

  • Knowledge of and advisory level experience of collaboration including related platforms, records management (with a focus on digital formats), personal data protection/GDPR, information security, and information assurance.
  • A confident IT user with good knowledge of SharePoint, MS Teams, Groups and M365 applications.
  • Relevant proven knowledge of Privacy and record management and relevant international laws.
  • Written and verbal proficiency in English at B2 level is required.


A connected and trusted UK in a more connected and trusted world.


Equality, Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


If you have any problems with your application please email askhr@britishcouncil.org


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.