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Exams Assistant Test Day, CMR and Post Exam Processing

Date: 02-Jun-2021

Location: Prague, European Union, CZ

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

 

Department: Examinations Services

Contract type: Local standard, definite

Location: Prague, Czech Republic

Duration: 24 months

Payband: Local PB J

Starting salary (gross monthly): 23 833,- CZK 

Starting date: August 2021

 

Role Purpose: The purpose of this role is to support effective and efficient delivery of Exams within a location as well as post-exams processing. This role will be the point of contact for Venues/Venue Supervisors on the day and will support the management of Venue Staff and Examiner engagement, relationship and performance. The role will support the resolution of risks and issues, including customer communication directly or through customer services. This role will support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR) as well as final preparations of the Exam delivery before and during Test Day. This role includes support in running Test Day activities including preparation of all test day materials e.g. stationery, uniforms, banners, IT equipment. The role is also responsible for timely scanning and submitting of exam papers to meet requirements for marking as well as for processing enquiries on results.

 

Main Challenges: To ensure delivery of exams at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.

 

Main Accountabilities:

Product Service Support

- Supports the selection of suitable venues by viewing venues identified by Cluster Operations Planning function (if required).

- Receives exam materials and stores them securely in the Confidential Materials Room (CMR).

- Undertakes sorting and packing of exam materials for designated test venues and supports exam materials reconciliation.

- Arranges transport of confidential materials and resources required on test day to the exam venue.

- Acts as a point of contact for Venues and Test Day Staff 48 hours prior to and on the Test Day.

- Ensures proper procedures and documentation is adhered to when handling over exam materials to courier or Venue Staff (VS).

- Ensures that British Council-owned equipment and materials are available and ready to use when needed.

- Distributes sufficient resources to venues as per requirements (e.g. process guides, stationery, branding, signage, technical equipment).

- Ensures proper script receipt tracking, packing and return OR scanning, storring and shredding.

- Inputs exam results into Awarding Bodies platforms.

- Scans post-exam scripts and/or despatches to Awarding Bodies.

- Produces TRFs and certificates and issues results to candidates. Sorts and delivers B2B certificates to B2B Ops Support function, if required.

- Processes Enquiries on Results with the Awarding Bodies.

- Provides timely escalation of issues, enabling the adaptation of work plans where necessary.

- Supports continuous improvement in efficiency, cost effectiveness and quality of service delivery by using standardised systems and processes.

- Performs financial duties relevant to the function (e.g. raising POs, processing invoices etc.).

 

Customer support

- Identifies where more complex issues require resolution by others and refers them on accordingly.

- Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts relevant teams to any issues of concern that are likely to impact service/project/task delivery or customer experience.

 

Risk and Compliance

- Ensures adherence to Business Assurance standards (e.g. management of CMR, incident reporting, raising awareness of security standards in the team).

- When requested, carries out random checks on Test Day to prevent issues from arising.

- Provides support and reporting for audits and performance reviews.

- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

 

Managing self and others

- Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at time competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

- Monitors internal colleagues or external contractors/suppliers task completion to agreed quality and time standards.

 

Test Day Support 

Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. Test day roster will include some early morning and weekend cover.

 

Requirements:

Minimum/Essential: Experience in identifying and minimising risk; Experience in compliance environment; Experience of working in a high volume, busy operational environment, delivering to standard; English language skills to the CEF B2 Level. 

Desirable: Experience of supporting on delivery of computer-based exams.  

 

Benefits: Annual leave 25 days plus public holidays (approximately 14); Meal vouchers; Vouchers for free time activities; Sick day (s); Flexible working; Homeworking; Mobile phone; Laptop; Discount on company products.

 

Closing Date: Sunday 27 June 2021 23:59 UK Time

 

A connected and trusted UK in a more connected and trusted world.

 

Equality Statement

 

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 


The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.


The British Council is committed to safeguarding children, young people and adults who we work with.

 

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

 

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

 

If you have any problems with your application please email askhr@britishcouncil.org
 

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.