Sales Apprentice

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Country: France
Department: Customer Service

Contract type: Apprentissage
Duration:1-2 years 

Role Purpose

The main duty of a Sales Appendice is to secure excellent sales results and ensure the deliver a high-quality customer experience in handling enquiries about our English language services. To act as British Council’s ambassador and provide top quality services to all customers meeting all Key Performance Indicators (KPIs) and deliver Sales & Customer Services to enable the British Council to meet its sales targets.

Challenges & Accountabilities

 Sales tasks:

• Prospect list of contact given by the Sales Coordinator and/or the Customer Service Manager, according to the Sales period.
• Register students for English courses and proactively cross-sell all relevant British Council services which customers may be interested in when necessary.
• Follow up on cases and tasks given on Sales Force.
• Manage the purchase until the booking confirmation.
• Participate to online Placement test on evennings/Saturdays.
• Follow up on payment and direct debit plan.
• Process reservations when necessary on client database.
• Cross communication with Operation and Teaching teams.
• Respect France KPI’s and standards.
• Revisit lapsed customers to reintroduce them to our products.
• Constantly liaise and offer feedback to the Sales Coordinator, the Customer Service Manager and/or the Marketing Manager based on information gathered during the counselling sessions:
  • Leads who haven’t booked a consultation.
  • Customers who have booked their consultations but haven’t attended. 
  • Customers who have had their consultations but haven’t registered.

▪ Follow-up with registered customers in various stages of their journey with the British Council.
▪ Conduct surveys (phone and/or virtual) on why students did not register with us or return to the team.
(A proactive approach, including input and feedback from frontline customer experience will be highly appreciated). 

Support tasks:

1. Create, maintain, and update customers’ accounts (enquiries, sales, prospects data) on all databases.

• Support and assist your colleagues from time to time by processing customer enquiries; face-to-face, email and telephone, giving information and/or escalating second-level enquiries to Sales Coordinator as appropriate.
• Ensure safeguarding and guidelines are applied and upheld in line with British Council standards and policy. 

Requirements

• Registered in an student Apprentissage program. Code RNCPRNCP834 , RNCP281, RNCP32148, RNCP1173, RNCP 38399
• Written and verbal communication skills in both English and French (B2 CEFR level minimum in both languages)

Benefits include

• 35-hour work week.
• Leave: 35 congés payés (annual leave) for full time employees and 6 privileged days. 
• Tickets restaurants
• Company health insurance
• Life Insurance.

Closing Date:  Applications will close on 31/05/2024 at 23:59 (Central European Time(CET)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.