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SME Regional Lead

Date: 20-Jul-2021

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Job Title: SME Regional Lead


Purpose of job:


British Council operates across the globe in 8 regions including the UK.

Regional Lead in GSS Finance hub will primarily be the key contact person between the region and the finance hub and will be responsible to ensuring that all queries and service level requirements met in time 


Main opportunities/challenges for this role 

Stakeholder management; Issue management; Audit support; R2R deliverables


Main accountabilities

Accountabilities, responsibilities and main duties:

  • Maintaining the key service level requirements & KPI targets between the GSSC and a specific region
  • Key contact between the region and the transaction processing SSC
  • Regional service requests and incidents resolved within agreed service levels
  • Prepares and submits the monthly Compliance reports to the region responsible for (for GSS based controls) and owns all FCCF related GSSC performance issues. Also ensures resolution of those issues and/or escalate to other teams (including e.g. GIS for SAP technical related queries) until resolved. Keep the region, the Head SSC Finance and Financial Control & Compliance team aware of any FCCF related issues and resolutions.
  • Ensure SSC is able to meet agreed service levels and targets regularly and any anomaly either raised by RL or by the served region are resolved with required timeline
  • RL reports to Sr Manager Transactional Services on existing issues with remediation status and take guidance on resolutions,
  • To take assistance from process Lead & Team members in resolving process performance issues
  • Ensuring support and compliance for all kinds of audit
  • Initiating on process improvements there by improving the overall efficiency.
  • Review and Record journals based on supporting
  • Supporting in Transition of any new processes as and when required.
  • Provide guidance to team on process issues and gaps


Information Security

  • Ensure that their workforce are aware of the information security policies and comply with them
  • Ensures that the team complies to ISO 27001 and IGA related requirements
  • Send account opening requests effectively
  • Disable accounts immediately for leavers and Absconders /on long leaves
  • Document and monitor / review access levels of his/her team
  • Provide security awareness and education to team
  • Manage Records to ensure compliance to Freedom of information act.
  • Ensure incidents of their respective functions are closed within SLAs


Key relationships


Head SSC Finance; Head SSC finance transactions; Sr. Manager - SSC Finance (Tran. Services) Members of FRC team (direct)



Regional Finance Controllers; Country Finance Managers; Operations Manager; Regional Decision  Managers; Members of Financial Accounting;  T&B; D&S Team (indirect)


Role specific knowledge and experience



  • Financial accounting skills including book-keeping.
  • Understanding the organisation and working pattern.
  • Process management skills
  • Risk identification and management
  • SAP system skills
  • Should have domain knowledge of P2P/O2C/ R2R
  • Experience of 5 years in a Finance Shared Service function specialising in F&A related customer service, delivery as per agreed service levels. Experience of Financial Control and Compliance in a SAP environment.
  • Experience in a General Accounting function, as part of a Captive or Outsourced Finance service centre, with experience of presenting monthly trial balance to overseas Finance and non-Finance managers.
  • Communication




  • Project management
  • SAP FI Module





SAP skills


Further Information

Pay Band – 7

Contract Type – Indefinite

Department/Country- Finance/ India - Noida

Closing Date (Time) – 4 Aug 21 (IST -23:59)



A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.