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Process Analyst

Date: 22-Jul-2021

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.



Job Title: Process Analyst



Purpose of job:


The primary responsibility of the Knowledge Management analyst will be to develop articles and operational guidelines along with introducing techniques and procedures for organizing, locating, and enabling access to relevant knowledge articles.


The Knowledge management analyst will also be responsible to document the business processes/SOPs and workflows for the processes and will be responsible for compliances with respect to knowledge record retention/archival/deletion.


Experience areas:


  • Mid to Senior level work experience as a process documentation expert/knowledge analyst.
  • Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification - communication skills will also be judged in the voice and accent assessment round.
  • Applicant shall have experience of getting an organisation certified to ISO 9001:2015 and have experience in documenting procedures on service management principles
  • Subject matter expert with MS Office and MS Visio
  • British Council Core Values and Behaviours to be judged.
  • Demonstrable experience of working as part of a dispersed team to deliver a service
  •  Demonstrable experience of reacting positively to change



Knowledge of:


  • Able to simultaneously manage tasks for multiple processes
  • Ability to adapt quickly to different IT systems
  • Be proficient with Microsoft office, especially excel and outlook
  • Have great interpersonal and communication skills
  • Be Versatile. A big part of the IELTS function is the willingness to help one another even though it may fall outside of the job description
  • Motivated self-starter who must be eager to learn and develop as the role expands



Accountabilities, responsibilities and main duties:

(including people management and finance)


  • Acts as a documentation and KM expert for the process.
  • Shall use MS Visio/MS excel/MS word/ MS PPT in writing knowledge articles for processes (Both Front/Back office).
  • Is an expert in developing operational guidelines and step by step work plans for operational and customer service processes.
  • Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices.
  • Analysing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organisational benefits.
  • Train the staff members on knowledge management tool, articles and practices and ensure effective implementation of knowledge management across delivery functions unit.
  • Encourage the staff and workers to share knowledge effectively and efficiently.
  • Interact with internal process owners to understand work functions and processes and gather information
  • Develop materials to document end-to-end process flows.
  • Maintain Master Document Control Listing and ensure compliance with documentation procedures.
  • Ensure all the Process Documents and Process Maps are uploaded in the process repository
  • Design the process documents based on requirements of ISO9001:2015.
  • Ensure appropriate processes and guidelines are established and implemented with respect to knowledge record retention/archival/deletion.
  • Work closely with Audit teams and ensure compliances with respect to documentation requirement of the processes.




  • Graduation
  • ISO 9001 certified (Lead implementor or lead auditor)


Further Information

Pay Band – 6

Contract Type – Fixed Term Contract till 16/Dec/22

Department/Country- OSM/ India - Noida

Closing Date – 9/June/21




A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.