Manager Business Assurance Quality & Governance

Date: 23-Nov-2022

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Job Title: Manager – Business Assurance SSC


Purpose of job:

The main priorities of the post are:

  • To support BCMS Service Line in achieving/aligning to BC Quality strategy and objectives for Business Assurance through assurance and control activities.
  • To drive Risk, Compliance and Audit Management initiatives across delivery and support processes, including local law and British Council policy requirements.
  • Lead and manage review meetings on Risk, Compliance and Audits
  • Maintain a balance between the 1st line and 2nd line responsibilities and accountabilities as agreed with the management.
  • Plan and deliver risk-based in-house audits (quality and process) promptly and ensure a high level of compliance is met in the audit process.
  • Plan and coordinate in-house audit finding closure meetings with the auditees. Ensure all findings have recommended action(s) which are agreed upon and implemented within the stipulated timeline.
  • Liaise with the global Risk team on regular basis and implement global guidance at the SSC.
  • Liaise with global Internal Audit team and support them in IA initiates as per the requirement also ensure implementation of global guidance at all levels within the SSC
  • Manage the Compliance management tool and also liaise with the central ICE team and work closely on control and compliance-related activities.
  • Identify, update, prepare and present governance dashboards and provide assurance to management review forums.


Role context 

Reporting to Head Business Assurance, the Manager of Business Assurance will be responsible for coordinating and implementing the Risk, Compliance and Audit related initiatives across the organisation as well as the person will be required to work on and lead the Continual initiatives to meet the SSC requirements.


Main opportunities/challenges for this role 

Accountabilities, responsibilities and main duties:

  • Maintain internal and external compliances in accordance with local and global regulations and British Council policies for SSC using Complinity tools.
  • Manage Divisional, tactical and operational risks in alignment with the defined risk management document and in coordination with local and global teams.
  • Support Audit (inhouse and internal and external) for SSC with internal and external teams.
  • Work with multiple stakeholders across functions/ SBUs within and outside BC Management Services Pvt Ltd.
  • Prepare dashboard and reports to present BA’s performance on defined frequencies

Risk and Compliance management - 60%

  • Supporting in planning, designing and implementing an overall risk management process and procedures for SSC.
  • Managing the existing risk management process in line with the Global guidelines;
  • Closely working with Risk SPoCs of different departments at SSC.
  • Conduct risk assessments for all delivery and support functions at SSC.
  • Providing support, education and training to staff to build risk awareness within the organisation.
  • Providing consulting support being the subject matter expert (SME) for risk management.
  • Conduct Compliance audits regularly on the list of defined Statutory/ Regulatory compliances and Internal Compliances/ Controls.
  • Prepare compliance audit reports and share the same with Manager Business Assurance.
  • Updating and Managing risks through inhouse risk management tool


Audit Management (In-house audits and support to IA and any external audits) - 30%

  • Manage internal audit for SSC (end-to-end)
  • Create, maintain, coordinate and conduct in-house process audits/ management audits, financial audits from a compliance and fraud perspective as planned.
  • Prepare and share audit reports with the Manager of Business Assurance as per the annual audit plan.
  • Ensuring all observations raised in audits are provided with adequate corrective actions with defined timelines and are closed within those timelines.
  • Attending meetings with auditees to develop an understanding of business processes
  • Providing ad hoc advice and guidance on Internal controls, as subject matter expertise
  • Performing risk assessments on key business activities and using this information to guide what should be covered in audits
  • Anticipating emerging issues through research and interviews/interactions and deciding how best to deal with them
  • Supporting and facilitation of external audits for the organisation.
  • Develop/ support /provide consultancy and implement appropriate process management controls in delivery functions.



  • Manage compliances on the Complinity tool.
  • Preparing dashboard and reporting including Quality Assurance Framework
  • Resolving queries related to compliance tool in case of any query from user
  • Sending timely compliance dashboard to respective stakeholders
  • Governance of compliances both internal and external using tools



University Graduate


Role specific knowledge and experience

Certification in Risk management

Certification in Compliance management

Certification in Audit management

Experience in assurance work streams – risk, compliance and audit


Further Information

Pay Band – 7

Contract Type – Indefinite   

Department/Country- General Management/ India - Noida

Closing Date (Time) – 6th Sep 22 (IST -23:59)





A connected and trusted UK in a more connected and trusted world.


Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


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