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Clerical Marker

Date: 11-Jun-2021

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

 

Job Title: Clerical Marker

 

Purpose of the job:

 

  To do an assessment of various modules of an English Language Proficiency Exam.

 

Accountabilities, responsibilities and main duties:
 

  • Assessment of various modules of an English Language Exam (either soft or hard copy)
  • High attention to detail to ensure right marking of each paper.
  • Identify and escalate priority issues.
  • Route/Transfer issues to appropriate resource/channel if necessary
  • Follow up on enquiries where necessary.
  • Complete logs, update necessary data sheets
  • Ensure hourly transaction targets are met with high quality standards.

 

Other important features or requirements of the job
 

  • 24X 7 shift environment and the candidate is required to work in shifts (no general shifts)
  • The process may require working in different days of the week (total of 220 days working in a year)
  • Long sitting hours
  • Secured environment i.e. no access to mobile phones on floor, very limited internet access, no personal belongings to be carried & constant monitoring of the process on CCTV.
  • High level of compliance to the agreed process guidelines.
  • No legal/ criminal case in history

 

Skills and Knowledge

 

Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test)

Good Computer (MS office) and keyboard handling skills

Understanding of BPO processes, reporting, MIS etc

 

Experience

 

Experience in a BPO (Business Process Outsourcing) environment

 

For fresher – Proficient in English Communication Skills – both verbal and written

 

For experienced – Experience in the Backend BPO process where customer communication was a part of the role.

 

Education

 

The candidate will have completed a diploma/ degree/ professional course post senior Secondary.

 

Graduate (preferable)

 

Further Information

 

Pay Band – 4

Contract Type – FTC till 31 March 2022

Location – Noida- India

Department/Country- OSM

Requirements - Must have current right to work in India

Closing Date – Wednesday 19 May (23:59 IST)

 

 

A connected and trusted UK in a more connected and trusted world.

 

Equality Statement

 

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.


The British Council is committed to safeguarding children, young people and adults who we work with.

 

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

 

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

 

  If you have any problems with your application please email askhr@britishcouncil.org
 

<span 72="">Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.