Teaching Quality Manager (Based in UK, India or Australia)

Teaching Quality Manager, English Online (x2, Based in the UK, Australia or India)  

100% remote working supporting the delivery of online learning products  

About the British Council:

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Role Purpose:

• To support and empower English Online teachers to provide quality online teaching.  
• To provide first level pedagogic support to a cohort of online teachers.
• To support the Teaching Operations Lead & Academic Excellence Lead with academic management.
• To test, monitor and evaluate all new product developments that relate to the online classroom.

Context:

The English Online business runs three teaching products that form part of the adult portfolio of online products. English Online subscription is a premium teaching product aimed at adults learning English at any level. English for Work is a premium economy teaching product with a greater emphasis on asynchronous learning. IELTS Coach is a fully customisable course that prepares students for IELTS through group and private classes. English Online Self-Study is a self-access course which offers social and work themes as well as Live25 language webinars to students.

These products provide a premium online experience supported by highly trained and effective teachers, demonstrating clear learning outcomes and fostering a global community and support network of learners and teachers.

Main Accountabilities:

The main focus is supporting and managing teachers to delivering quality online teaching and effective learning of English.

This includes:

• Supporting the Teaching Operations Lead in recruitment and selection of online teachers
• Onboarding new teachers and conducting teacher needs analyses
• Delivering ongoing product orientation and training to teachers
• Regular observation of classes, monitoring teaching quality and student experience 
• Leading a large cohort of teachers and motivating them to be brand ambassadors
• Acting as a role model for good classroom practice by encouraging teachers to observe you teaching and doing demonstration lessons 
• Routinely monitoring developments in online teaching pedagogy and practice and bringing these to the attention of teachers through presentations and practical sessions
• Dealing with last-minute scheduling changes, unplanned absences and other logistical elements
• Implementing procedures and practices to aid teacher retention
• Contributing to the evaluation and improvement of the classroom experience to meet students’ needs, by actively working as a member of the English Online Teaching Delivery team
• Working closely with the Sales and Customer Service team to deal with academic enquiries or complaints, ensuring teachers are fully briefed and consulted where appropriate

Additional job details:

This is a full-time post.

The post holder will work 100% online.

The post holder will work a fixed working week. You must be available to work one of the following shifts (please specify your preference in your supporting statement):

• Sundays-Thursdays 05:00-13:00 UK time (including lunch break).
• Mondays-Fridays 00:00-08:00 UK time (including lunch break).

The post holder will not have a regular teaching timetable but will be required to substitute at short notice.

You must be based in either the UK, Australia or India at the time of applying and have the right to work in the country in which you reside. We do not provide relocation or visa support.

About You

Essential requirements for the role:

• Undergraduate degree
• TEFL-Q qualification (Diploma-level EFL/TESOL), or equivalent as recognised by the British Council.
• 2 years post-diploma i.e. DELTA/Trinity Diploma TESOL teaching experience
• Extensive knowledge and experience in online teacher training
• Experience managing EFL teachers remotely
• Experience working with hourly-paid teachers and/or non-permanent workers
• Experience teaching adults General and Business English and IELTS preparation (800+ hours)

Desirable requirements:

• Relevant IH Certificate / Diploma in ELT Management, or similar.
• Relevant Masters
• Experience in accessibility of online teaching products
• Experience working online with students with AEN 
• Experience delivering presentations/webinars for ELT conferences

Deadline to receive applications: Friday 26th April 23:59 UK time

Successful applicants will not be employed directly by the British Council.  Individuals will be engaged on contracts by our local payroll partner in the UK, Australia or India. Introductions to the payroll partners and any subsequent engagement will be managed by Comensura, our outsourced recruitment partner. If your application is successful, you will be contacted by our contracting and payroll partner and as such you agree to your contact information being shared with our contracting and payroll partner. 

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.