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User Experience Designer

Date: 08-Apr-2021

Location: London, UKM, GB

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Role Purpose:


This role sits within Digital, Partnerships and Innovation; a defined core team leading the transformation of the British Council into a digitally enabled organisation.  The Digital team is made up of Design, Technology and Content experts, and are supported by Digital Governance, Project Management, Business Analytics and Finance functions.


The Digital team is tasked with achieving continuous improvement in the British Council’s digital portfolio, working closely with a matrix of regional marketing, business and product leads around the world.


As a UX Designer, you will work as part of a team line managed by the Deputy Head of UX Design.  You will play a leading role on complex digital projects, working with stakeholders across the organisation to create user-centred design solutions for a range of online products and services that reflect the organisation’s diverse portfolio. 


Main opportunities and challenges for this role

  • To work as part of an interdisciplinary team leading the research and design of a new digital platform that supports the British Council’s mission in over 100 countries worldwide.


  • To lead workshops and other research and design activities with end users and senior stakeholders around the organisation.


  • To act as UX lead on a wide range of projects that reflect the British Council’s diverse portfolio.


  • To assess the impact of new digital trends and technologies, and explore how we could harness their potential to deliver UX improvements to our audiences around the world.


  • To champion the benefits of user centred design across the organisation, including to stakeholders with varying levels of digital skills, knowledge and experience.


  • To explore new user research / testing methodologies, tools and techniques; sharing what you learn to improve practice within the UX and wider Digital team


Role Specific knowledge and Experience

  • You will be educated to degree level or have equivalent experience


  • Substantial experience in a User Experience design role within a large, complex organisation  


  • Extensive experience practising a full range of UCD techniques, including user research activities, design and prototyping skills, usability testing and reporting.


  • Demonstrable experience leading effective workshops with end users, senior stakeholders and internal teams, including remote delivery skills.


  • Experience designing for a wide range of products and services, including e-commerce journeys.


  • Excellent project planning, time management and communication skills.


  • Leading or supporting the practical implementation of accessibility principles and ensuring accessibility forms part of any design solution.


  • Experience working as part of an agile multi-disciplinary digital team (e.g. with Visual Designers, Content Designers, Developers etc).



Further Information


Pay Band – 8

Contract Type – IDC

Location – UK Flexible (Belfast, Cardiff, Edinburgh, London & Manchester)

Requirements - Must have current right to work in the UK

Closing Date – Sunday 25 April (23:59 UK Time)















A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org