Disclosure Officer - Information Governance & Risk Management

Date: 8 Jul 2024

Location: London, UKM, GB London, UKM, GB

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

British Council Pay band: 7

Location: UK wide


Benefits Include, but are not limited to:

  • 32 days annual leave, in addition to public holidays
  • 3 days volunteering leave
  • Career average defined benefit pension scheme
  • An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world.

Department:  Information Governance and Risk Management

Contract type: Indefinite

Closing Date:  Tuesday 23rd July, 2024 (23:59 GMT)


Location:  UK Wide (Belfast, Cardiff, Edinburgh, Manchester or London)


You must have the legal right to work in the UK at the time of application.


British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.  This may not be appropriate for all roles but can be explored at interview.

Role Purpose:


Provides Freedom of Information, Environmental Information, Subject Access Request, and Transparency advice to stakeholders across the organisation.

Manages a case load of information access and data subject rights requests ensuring that risks are managed and escalated appropriately and statutory deadlines complied with.

 Supports the Disclosure Manager in the effective management of the team’s caseload, the team’s records, and the production of reports on the team’s performance.

Role Context:


Information Governance and Risk Management [IGRM] take the lead on information security governance policies and procedures globally for the British Council.  The team provide a second line of defence and are responsible for information risk management as well as related education and training for both information professionals and all staff globally. They lead on the global implementation of required frameworks and standards and for compliance in this area.

As part of the Privacy team within IGRM, the Disclosures Team manages the British Council’s information request and data subject rights request caseload and provides expert Freedom of Information, Environmental Information, Subject Access Request and Transparency advice to stakeholders across the organisation.




Main Accountabilities/Responsibilities but not limited to the following:


Consultancy, analysis & problem-solving

  • Provides advice on handling information access requests in line with UK legislative requirements (e.g. Freedom of Information, Data Protection, Environmental Information Regulations, Public Sector Information Re-Use Regulations).
  • Liaise with the Disclosure Manager regularly to provide updates on the open case work and any issues that have arisen.
  • Ensure that any complex issues are escalated and that the business area is informed of any decisions made by the Disclosures Team.
  • Consult with third-parties, where necessary, to make them aware of any new requests that relate to them. Continue a dialogue with any third-parties so that they are clear on our obligations when responding to requests and are aware of any potential disclosures.

Service improvement

  • Work closely with the Disclosure Manager  to determine what IGRM related training requirements, colleagues are aware of when it comes to information access rights and their responsibilities.
  • Regularly review internal processes to ensure that ways of working are efficient and to best practise standard.

Functional expertise

  • Provides expert professional advice and support on IGRM matters to internal customers and other stakeholders to support the development of high quality, effective, continuously improving, and IGRM compliant business practices within the organisation.
  • Proactively pursues an annual cycle of formally recognised Continuing Professional Development (CPD) to maintain and deepen their professional expertise.
  • Uses a variety of information resources and professional networks to maintain up-to-date knowledge of developments in external policy, practice and regulation within their professional discipline.

Relationship & stakeholder management

  • Develops peer/personal networks within and outside the British Council to enhance own knowledge and expertise.
  • Develops and embeds IGRM’s role as a second line function with operational teams and colleagues across the British Council.

Leadership & management

  • Use strong administrative and workload management skills to ensure information request caseload is managed appropriately and that statutory deadlines are met.
  • Plan and prioritise own work activities  to ensure effective delivery of diverse responsibilities and deliverables
  • As an experienced professional, contributes ideas to support the development of IGRM wide business plans and priorities.

Role Specific Knowledge and Experience:




  • Knowledge of and advisory level experience of Freedom of Information, Environmental information regulations, and data protection legislation
  • Experience of managing an information request caseload.




  • Undergraduate degree.
  • Practitioner certification in FOI and/or DPA
  • Recognised qualification in privacy, records management, cyber security
  • Experience of creating effective networks of stakeholders with strong reputation and credibility in the IGRM area.
  • Knowledge of and advisory level experience of records management, data protection, information security, GDPR, and information assurance





A connected and trusted UK in a more connected and trusted world.


Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


If you have any problems with your application please email askhr@britishcouncil.org


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.