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Deputy Head of User Experience Design

Date: 08-Apr-2021

Location: London, UKM, GB

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Role Purpose:


The Deputy Head of User Experience Design (DHUXD) is a key role that supports the Global Head of User Experience and Visual Design (GHUXVD) to deliver high quality user experience and design solutions that meet the business needs of the British Council’s online activity.


This role sits in Digital, Partnerships and Innovation as a defined core team, leading the transformation of the British Council into a digitally able organisation.

The Digital team is tasked with achieving continuous improvement in the British Council’s digital portfolio, working closely with a matrix of regional marketing, business and product leads around the world.


You would play a leading on complex digital projects, creating user-centred design solutions for a range of online products and services that reflect the organisation’s diverse portfolio.  You would also contribute to the development of overall strategies around user experience, user research and testing. 


You will line manage a team of UX designers, giving day-to-day support, mentorship and guidance.  You will ensure the team are working collaboratively and effectively, prioritising and allocating work to members of the team in line with the vision of the GHUXVD. 


Accountabilities, responsibilities and main duties:

  • To support the Global Head UX&VD in ensuring the highest standards of digital UX are applied at the British Council.  This can be through: management of UX team members; engaging effectively and thoroughly with stakeholders; implementing effective allocation of resource in the UX team; contributing to UX strategy and leading on specific UX projects where required.


  • To contribute to the ever-evolving UX design strategy and implementation that helps the British Council keep pace with the changing digital market.    This can be by developing solutions to new needs, seeking to gain and communicate learnings from current iterations, market insight and user testing, as well as in more formal settings such as team workshops etc.


  • To lead on complex UX projects as required and champion the benefits of user-centered design to stakeholders across the organisation


  • To plan and lead stakeholder workshops, working to translate user and business needs into defined projects, scope/features and articulate the steps to deliver successful outcomes.


  • To provide thought-leadership for the British Council with regard to UX design and to participate in public forums to keep abreast of best practice and represent British Council user experience


Role Specific Knowledge and Experience required:

  • Appropriate degree level qualifications, relevant to the User Experience & Design (UX &D) field or significant experience in the filed of UX &D


  • Significant knowledge and experience of delivering high quality UX/UI design, interaction design and information architecture.


  • High-level expertise in UX design within large-scale organisations.


  • Ability and significant experience in management and evaluation of user testing and research.


  • Experience of team leadership, mentoring and resource management in the UX design field


  • Experience of and ability to manage a complex portfolio of projects


  • Experience in supporting and working in effective cross-functional project teams



 Further Information


Pay Band – 8

Contract Type – Fixed Term contract Until February 2022

Location – UK Flexible (Belfast, Cardiff, Edinburgh, London & Manchester)

Requirements - Must have current right to work in the UK

Closing Date – Sunday 25  April (23:59 UK Time)



A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org