Operations Manager

Date: 8 Jul 2024

Location: Johannesburg, Sub Saharan Africa, ZA

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.


Operations Manager


Role Purpose


To support Head of Operations – South Africa in managing Operations (‘the enabling’ services) across country. The Operations Manager will assist the Head of Operations with delivering priority work, projects in policy management, estates management, IT and office facilities. The role is key to enabling the efficiency and effectiveness of the South Africa Directorate across two locations (Johannesburg and Cape Town). Primary objectives will include creating policy uniformity across estates and premises, accommodation, Health & Safety, Security and IT implementations.


Main accountabilities but not limited to the following:


Facilities and support services


  • Delivers a range of administrative services within agreed corporate procedures, to maximise quality, continuity and efficiency.

  • Maintains accurate records as they relate to the work area and drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.

  • Performs straightforward analysis, manipulation and interpretation of data, tasks or information, presenting findings and results accurately and appropriately to support effective maintenance of management information systems.

  • Provides logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently.


Service support


  • Receives and responds to enquiries from/to customers, and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.

  • Recognizes and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the Head of Operations to any issues of concern that are likely to impact service/project/task delivery or customer experience.


Relationship & stakeholder management


  • Proactively communicates and liaises with others (inside and outside the BC) to ensure effective coordination and delivery of goods, services and activities.

  • Builds an understanding of who’s who within the wider department, unit or region to enable effective resolution of issues when they arise.


Finance & resource management


  • Monitors and takes responsibility for purchasing cards and Procure2Pay process, following established procedures.

  • Ensures that equipment and materials required in facilities are available and ready to use when needed.


Managing self & others


  • Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily or weekly period.

  • Tasks and coordinates others, internal colleagues or external suppliers, to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.


Role specific knowledge and experience:

Essential requirements:

  • Three or more years’ experience in an administrative support, office management or executive assistant role in a structured environment.

  • Capable of using Microsoft 365 and internet based applications



  • Experience working with an ERP system such as SAP or similar

  • Bachelor’s degree or a diploma in business, accounting or a similar discipline


Role Specific Skills


  • A minimum of 3 years experience in operations or business support services within the corporate sector, public sector, or NGO sector.

  • Verifiable work experience in an international or regional entity with multiple business or work streams.

  • Practical and demonstrable knowledge of the tasks and standards involved regarding the management of projects; vendor management; contracts and leases; health, safety and security; protocol administration procedures; and policy interpretation.


Further Information


  • Pay Band: 6

  • Remuneration: ZAR  52,479.00 Gross Per Month

  • Contract Type: Two (2) Year Fixed Term Contract

  • Location: Johannesburg, South Africa

  • Department/Function: Operations

  • Additional information

  • Language requirements: Strong written and oral English communication skills.

  • The Role holder must have existing rights to live and work in the country where the role is based.

  • Closing Date: July 22, 2024. Applications will close at 23:59 East African Time


A connected and trusted UK in a more connected and trusted world.


Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


If you have any problems with your application please email askhr@britishcouncil.org


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.