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Teaching Assistant Team Manager

Date: 13-Jan-2021

Location: Ho Chi Minh, East Asia, VN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Contract: 12 months initially with possibility of becoming indefinite

Location: Ho Chi Minh city or Hanoi, Vietnam

Salary: Pay Band 6, starting from VND35,853,000

Start Date: ASAP

Closing Date: Sunday 31 January 2021 - 23:59 Singapore Time (GMT +8)


Role Purpose

  • To ensure that the Teaching Assistant Team in Vietnam is appropriately resourced, trained and managed
  • To ensure that safeguarding and wellbeing standards are rigorously upheld
  • To assure high standards of customer service and care
  • To support the delivery of effective teaching



  • Opportunity to demonstrate and develop a range of management skills – from resource planning and recruitment, to training and development, to scheduling and payroll preparation.


  • Working effectively and ensuring compliance across a large and dispersed teaching business.
  • Managing high turnover of staff while ensuring high standards of service and performance are maintained.

Main Accountabilities   

Teaching Assistant (TA) Team resourcing, onboarding and training

  • To work effectively with operations, HR and other stakeholder teams to ensure that our teaching assistant resourcing needs are met
  • To ensure that applicable standards are maintained in the selection and recruitment of teaching assistants
  • To ensure effective onboarding, induction and training of teaching assistants, coordinators and assistant managers


Teaching Assistant Team management

  • To ensure performance management and monitoring systems for TAs are compliantly implemented
  • To establish KPIs for TA activity and to report on performance
  • To manage payroll for TAs in collaboration with Payroll and Finance teams
  • To ensure that TA procedures and handbooks are regularly reviewed and updated to reflect developments in the operation and Safeguarding / Child Protection and other relevant policies

Implementation of safeguarding and inclusion policies and procedures

  • To ensure that the TA team is effectively set up to assure optimal compliance with safeguarding policies, including supervision of young learners while on the premises and during pick-up and drop-off and timely escalation of disclosures or issues
  • To implement and improve Safer Collection procedures in all centres
  • To be an active member of the national Safeguarding team in Vietnam, liaising effectively with the Safeguarding lead for Vietnam and other relevant stakeholders
  • To provide support to the Safeguarding team regarding the management of Safeguarding data, maintaining local incident databases and with checking these at the start of each term to help manage follow-up on vulnerable learners from term to term / year to year
  • To support the national Safeguarding lead in the development and delivery of workshops for parents of young learners
  • To support the effective and compliant management of Special Educational Needs (SEN) cases
  • To support the Safeguarding lead in assisting with communications with parents of young learners

Support for the delivery of teaching and marketing activities

  • To work with stakeholders to ensure the TA team provides effective support for customer service activities such as calling parents about absences, sending lesson notes, informing parents of their children’s’ progress etc.
  • To ensure that the TA team effectively supports teaching operations by reporting issues to Duty Managers and support them in handling issues
  • To ensure the TA team supports effective delivery of teaching, assisting both teachers and learners in the classroom as required
  • To ensure that the TA team supports marketing and promotional initiatives in delivering promotional items to classrooms
  • To assure the preparation and printing of student reports, certificates, certification letters and class registers

Support for resource and stock management

  • To liaise with Operations teams to support with inventories of teaching materials, stationery and other supplies.
  • To ensure that TAs are proactive in signaling procurement needs to Operations teams in a timely manner.


  • Spoken and written Vietnamese to CEFR C1 level or higher
  • Spoken and written English to CEFR B2 or higher
  • Undergraduate degree
  • At least two years’ full-time experience in relevant position; with proven experience of team management in an education context, managing administrative tasks and working in multi-cultural working environment


  • Enjoy 24 days of Annual Leave (on a pro-rata basis if the service period is less than one full year) and public holidays (combination of Vietnam and UK public holidays)
  • Medical insurance
  • Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

Additional Information

  • The post holder must have the right to live and work in Vietnam.
  • The post holder is likely to be required to work evening and/or weekend shifts
  • Periodical travel between Hanoi and HCMC and the teaching locations in these cities may be required


A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org