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Program Officer, Arts and Creative Industries

Date: 19-Jul-2021

Location: Hanoi, East Asia, VN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Contract: Fixed term (one year) 
Location: Hanoi
Salary: Pay Band H/4
Closing Date:  Monday 2 Aug 2021 - 23:59 Vietnam Time (GMT +7) 

Role Purpose
To contribute to the delivery of high quality and high impact activities under the Arts and Creative Industries; to play an active role in ensuring high visibility of the British Council arts and cultural activities to relevant stakeholders and the general audiences.


Main opportunities/challenges
•    Opportunities to develop understanding of work in international cultural relations, especially between the UK and Vietnam, and to acquire practical skill sets necessary for

      management of the arts and creative industries.
•    Challenge of working in a fast-paced environment, which requires high capability in dealing with multiple tasks, paying attention to small details, and meeting tight



Main Accountabilities
Programme support
•    Delivers a range of administrative services within agreed corporate procedures, to maximise quality, continuity and efficiency
•    Maintains accurate records as they relate to the work area and drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.
•    Provides logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently.
•    Plays an active role in the delivery of activities by the Arts and Creative Industries team by fulfilling the following specific tasks: 

(i) works alongside with the Arts Managers in the organisation of events such as festivals, exhibitions, performances, workshops, conferences, cultural exchange visits, etc.; 
(ii) contributes to the planning of activities and reporting;
(iii) coordinates logistics and administrative support for visits by arts consultants and team members to workshops/conferences and other events and field trips; 
(iv) liaises with external stakeholders, delivery partners, and goods and service providers in implementing activities;
(v) under-takes audience survey where appropriate; 
(vi) coordinates partners’ feedback on projects/programmes/activities by the team;
(vii) under-takes vendor set-up, liaisons, and payment accordingly to plans and in agreement with Arts Managers; 
(viii) coordinates the production and distribution of promotional items as well as publicity arrangement at events; 
(ix) plays a key role in the up-keeping of contact database, filing documents, and publications;
(x) coordinates arts content for office e-zine, web page, and other social media channels to ensure visibility of all projects/programmes/activities by the team.

Relationship and stakeholder management
•    Proactively communicates and liaises with others (inside and outside the British Council) to ensure effective coordination and delivery of events, services and activities
Finance and resource management
•    Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and

     ready to use when needed

Managing self and others
•    Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
•    Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures,

     in order to ensure efficient delivery of services.  Monitors task completion to agreed quality and time standards.


•    Graduate degree from relevant field
•    English at Proficiency Level (4 skills)
•    Minimum 3 years of proven experience in event/project management and in general administration
•    Good knowledge of work in the arts, cultural relations, education, or civil society;
•    Proven track record in event organisation


 Professional development opportunities
 Leave and Holidays
 Health Insurance


Additional Information
•    As we cannot sponsor work passes, applicants must already have the right to live and work in Vietnam.
•    The British Council operates seven days a week. All posts may be required to follow working pattern that include unsocial hours. Travel for business purpose could be part

     of the duties. 


A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.