Global Exams Services Exams Officer

Date: 11 Jul 2024

Location: Guangzhou, East Asia, CN

Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.


Pay Band: 5 (from CNY 7,304 per month)
Country/Location: Guangzhou, China
Department: Exams
Contract Type: Indefinite
Closing Date: Sunday, 28 July 2024- 23:59 China Time (GMT +8)


Role Purpose:
•    The post holder will be responsible for delivering high quality examinations services for British Council Global Exams Services stream in South China through effective exam administration management, ensuring exam services are delivered in full compliance with all corporate standards and regulations set by examinations’ boards. In additional, this role will support the development and continued optimisation of exam administration procedures. 
•    It is expected the post holder to demonstrate a good capability in process management, communication, strong capacity in attention to details and have adaptability to change.


•    Coordinate with different functional teams to work collectively to ensure the successful delivery of high-quality examinations services to candidates with full compliance to the corporate standards and the requirements of the exam boards. This includes but not limiting to manage confidential materials, candidates, test centre, client communications and payments.
•    Optimise test administration system, procedures, and process.
•    Strengthen relationships with examination boards and key stakeholders such as educational organizations, corporate clients, training providers and contribute to business development in the South China region.
•    Perform required financial activities (for example: Purchase Order/Sales Order creation, Accrual, Income reconciliation, Finance tracking etc.) and support functional manager in finance monitoring to ensure accuracy and compliance to statutory requirements and corporate standards.
•    To support the documentation or confidential materials filling, sorting and developing related document template and prepare designated exam related administrative materials with 100% accuracy in accordance with exam board’s requirement and British Council Exams Quality & Compliance Assessment (QCA) standards before the set deadline. 
•    Take proactive actions in the implementation of the British Council Examinations Quality Compliance & Assurance standards to ensure all confidential materials handling process is fully compliant.
•    Ensure all duties are delivered in line with the British Council’s policy on Child Protection and Equality, Diversity and Inclusion, and these is taken into account when planning and delivering activity.
•    Manage information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation.


Role specific knowledge and experience:
•    Experience in administration that required high level of attention to details and meeting strict deadlines.
•    Demonstrable experience of people management and project management
•    Demonstrable multi-tasking ability


•    Education: Bachelor’s degree or above
•    Language:
o    English at Proficiency Level B2 (Aptis B2, IELTS 6.0 or equivalent)
o    Chinese at Proficiency Level C1 (HSK 5 or equivalent)
•    Job involves occasional unsocial hours, weekend work and travel within China for test delivery. Such requirements will be managed within HR guidelines, including work life balance policies.
•    Condition of Employment:
Locally Recruited
Applications are welcomed from candidates currently in this location with a natural right to work.  
Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role.  Relocation support is also not provided. 
•    Annual Leaves (on a pro-rata basis if the service period is less than one full year); public holidays 
•    Statutory benefits: national social insurance benefits and housing fund 
•    Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance  
•    13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December 
•    Performance-related pay: paid annually according to relevant performance review scheme  
•    Professional development opportunities


A connected and trusted UK in a more connected and trusted world.


Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


If you have any problems with your application please email


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.