Head Business Development

Date: 25-Jan-2023

Location: Chennai, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Head Exams Business Development (Schools), India  

Department/Country: Exams /India

Location of the post: Chennai

Payband: PB7

Contract Type: Indefinite Contract.


Should have Working Rights in India.


If you wish to join our talent pool, you will be asked to complete an application form.


*In compliance with our policy of equal opportunities to people with disabilities, British Council can provide reasonable adjustments and can opt for a traditional pre-screening phone call if a video interview is not feasible.


The talent pool is open to external and internal candidates.


Deadline for applying: February 4th, 2023.


Role Purpose:


The purpose of this role is to deliver the market-led, integrated Business Development & Sales plan aligned with Global/Regional Exams strategy, to leverage opportunities and create value. This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, and overseeing quality of the B2C customer experience. The postholder will build and manage key client accounts and partnerships across the country. The postholder will work closely with marketing and communications colleagues in country and within the region.


Main Accountabilities:


Commercial planning


  • As part the business development team, contributes to the development and delivery of Customized, local business development initiatives (within a specific area of product/market/customer focus), which can achieve agreed targets (e.g., on margin, income, impact and take up) and are aligned to relevant corporate and regional priorities.


Market & customer intelligence


  • Monitors local market-, customer- and related information and feedback relevant to their area of focus, to support the maintenance of BC’s commercial competitive edge and professional reputation. Highlights to senior management when remedial action is required and makes suggestions about possible solutions, based on previous experience and knowledge of standard business practices.


Account & stakeholder management


  • Plans for, establish, and maintain nominated account/stakeholder/partner or sponsor relationships, in accordance with the relationship strategy and objectives set out in country priorities.
  • Supports global colleagues to manage our relationships with key local/global partners and projects, including business development, key account management, contract renewal


Brand/product knowledge & promotion


  • Builds effective working relationships with a variety of SBU and regional colleagues, and a range of information-gathering techniques, to maintain a full and current understanding of product/programme/sector developments and priorities.
  • Contributes to the planning, monitoring, execution and evaluation of promotional, marketing, PR and outreach collateral/activities within their area of product/programme/customer/market focus.


Leadership & management

  • Line manages country BD colleagues
  • Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon Identifies requirements and provides platforms for upskilling.


Skills Required

  • Relevant work experience in a BD Manager role
  • University Degree in any subject or qualification in a relevant field.
  • At least 5 years’ experience of building and maintaining stakeholder relationships
  • At least 5 years’ experience managing a large team
  • Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact



A connected and trusted UK in a more connected and trusted world.


Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


If you have any problems with your application please email askhr@britishcouncil.org


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.