Exams Resource Deployment Assistant HU/CZ/SK

Date: 21-Nov-2022

Location: Budapest, European Union, HU

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.


Department: Examinations Services

Contract type: Local standard, full time, definite 

Duration: 24 months (initially)

Payband: Local PB J

Starting salary: 350,000 HUF (gross monthly)

Starting date: as soon as possible


Role Purpose: The purpose of this role is to assist with the planning and tracking of exams capacity requirements against demand to handover to test day teams in geographies for delivery. The role will support the translation of demand into capacity/resource requirements for Examiners and Venue Staff to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency.


The role will assist with the deployment of the right mix and profile of Examiners and Venue Staff for Test Day delivery using BOSS and other relevant systems. The role will also assist in the Test Day Staff work reconciliation and payment. This post will support recruitment and management of Examiners and Venue Staff.


This role will be part of the Cluster Resource Pool Management Team and will deliver services to all countries in Slovakia, Czech Republic and Hungary Sub-Cluster, with a day-to-day focus on Hungary.


This role will be required to maintain remote relationships within cluster/geographies and ensure counterparts understand requirements and execute to plan on Test Day.


Role context: The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.


The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.


Main Accountabilities:

Product Service Support

▪ Plans VS & Examiner schedules across all products, on a daily basis, using appropriate corporate systems (e.g. BOSS, Plan Exams, EMM, etc.).

▪ Confirms work schedule, event and travel details to VS and Examiners.

▪ Processes Clock In Clock Out (CICO) solution.

▪ Reports and communicates to operations counterparts in Cluster and countries on VS and Examiner utilisation (pre-test and post-test).

▪ Maintains up to date VS and Examiner databases in appropriate systems (contact details, training, performance).

▪ Acts as point of contact for all VS and Examiners, both through Venue Staff and Examiner Portals and off-line.

▪ Arranges transport for Test Day Staff outside their city of residence (if required).

▪ Supports VS and Examiner work reconciliation and payments process through BOSS and other relevant systems.

▪ Supports collection of venue staff personal, fiscal and payment details according to legal requirements and QCA standards.

▪ Assists in organising and conducting VS performance management activities (spot checks, follow-ups.).

▪ Assists in management of Examiner quality and compliance framework, including Professional Support Network (PSN).

▪ Ensures that all venue staff management activities are consistent with key equal opportunities and diversity principles.

▪ Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.).


Relationship and stakeholder management

▪ Provides information and support regarding VS and Examiner performance for second stage exams enquiries.


Risk and Compliance

▪ Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.


Requirements: Minimum/Essential: English language skills to the CEF B2 level; Hungarian language skills to the B2 level; Ability to understand compliance regulated procedures; Working in a challenging environment against tight deadlines; Working in a team. Desirable: Being effective in a geographically dispersed team.


Benefits: Home Internet reimbursement (up to HUF 5,000); Széchenyi Recreation (SZÉP) Card; up-to 14 public holidays per year (HU and UK)


Additional Information: The successful candidate must have a preexisting right to live and work in Hungary.


Closing Date: Monday 05 December 2022 23:59 CET



A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


If you have any problems with your application please email askhr@britishcouncil.org


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.