Account Relationships Coordinator (BD&Ops) HU

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. 
 
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. 
 
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Department: Examinations Services

Contract type: Local standard, full time, definite 

Duration: 24 months (initially)

Payband: Local PB H

Starting salary: from 362,667 HUF (gross monthly)

Starting date: as soon as possible

Role Purpose: The purpose of this role is to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets. The role is also required to proactively resolve issues, add value and ensure delivery on expectations. On a daily basis, the role executes the country key account strategy and plan. The role is also required to ensure the efficient, effective operational co-ordination and delivery of B2B Exams at the right cost and customer experience.

The role is to support B2B Customers in the Country / sub-Cluster on operational, system and technical issues and report issues and resolutions to the Business Development functions in the Country / sub-Cluster. Oversees the account relationship activities of partner test centres and develops with them business opportunities within the geographies (where relevant).

Main Accountabilities:

Account & stakeholder management

▪ Links with Marketing for targeted events, campaigns and collateral to support retention and value add activity

▪ Inputs into contract review and refresh

▪ Works to defined Account Relationship standards and frameworks.

▪ Conducts research into business activities

▪ Takes responsibility for day-to-day partnership scheme delivery and administration

▪ Oversees the account relationship activities of partner test centres (where relevant).

Product Service Support

▪ Advertises registration details to B2B clients and encourages registration.

▪ Receives registration data from B2B clients and passes entries to the Registration and Planning team for processing.

▪ Receives requests for approval for off-site session dates and venues from B2B client. Provides information to operations counterparts of requested session dates and venues provided.

▪ Deals with B2B registration requests.

▪ Works with finance systems (SAP)

▪ Undertakes Venue Audits in premises provided by B2B Customers, including CB testing.

▪ Acts as B2B main point of contact and deals with B2B exams enquiries and complaints before, during and post exam, including technical support for CB sessions.

▪ Ensures suitability and compliance of exams venues provided by B2B Customers, including technical specifications and connectivity for computer-based testing.

▪ Distributes certificates and results to B2B clients (if required)

Market & customer intelligence

▪ Contributes information about specific accounts or country to help with market research, innovation, and developing business strategies and marketing plans

▪ Where required, carries out routine research and analysis of actual or potential customer/audience trends – e.g. demographic profiling, competitor tracking.

Analysis & Reporting

▪ Using standard procedures and templates, regularly records and reports on operational activity levels and performance data, to support managers in analysing data and making timely and effective business decisions that respond to operational needs

▪ Contributes data as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral Test Day Support

▪ Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover.

Requirements: Minimum/Essential: Hungarian language skills to the CEF C2 level; English language skills to the CEF B2 level; Experience of managing relationships with account clients; Proven experience of building relationships, identifying needs and enhancing opportunities with key accounts to meet business related targets; Designing and implementing business development or marketing plans in an education sector context. Desirable: University degree in any subject or qualification in a relevant field

Benefits: Home Internet reimbursement (up to HUF 5,000); Széchenyi Recreation (SZÉP) Card; up-to 14 public holidays per year (HU and UK)

Additional Information: The successful candidate must have a preexisting right to live and work in Hungary.

Closing Date: Sunday 18 June 2023 23:59 CEST

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.