Regional Internal Communications Officer

Date: 8 Jul 2024

Location: Belgrade, Wider Europe, RS

Company: British Council

Regional Internal Communications Manager (43429)


Date: 08.07.2024


Serbia / Ukraine


Contract type: IDC

Pay Band : 6/G


Role Purpose


To support the delivery of an internal communications strategy for the region which aligns with the global Internal Communications Strategy. This role will implement internal communication plans that support the region’s vision and drives organisational performance, as well as contributing to and delivering global campaigns as directed by the global communications team. They will support internal and change communications best practice, frameworks and channels maintaining two-way staff communication through a variety of internal channels.


The opportunity:

Marketing and Communications at the British Council is a strategic function which drives awareness, understanding and engagement with us across our diverse audiences. We use insight, knowledge and analysis of our market and our customers to engage them with our work and our products and services in the most impactful and effective way. We lead the development of our brand and use our expertise to tell inspiring stories to enhance our global reputation, build lifelong relationships, engage our staff and demonstrate our impact.

 Main accountabilities for this role:


Project Support

Supports region-specific internal and external communications strategies and plans, ensuring alignment with the regional marketing strategy and global frameworks.

Coordinates region wide change communication activity, working closely with colleagues and ensuring alignment with functions, regions, and UK/Global change programmes.

Supports the implementation and measurement of global change communication activity or campaigns as directed by the global communications team.

Manages region-specific internal communication channels/content to deliver tailored messages to different audiences, ensuring alignment with global channels and content.

Supports the provision of communications advice for crisis communications to staff.

Ensures that internal and change communications risks and issues are effectively managed and mitigated.

Manages a framework of clear and effective employee communications on a broad variety of topics to help drive engagement, embed organisational values and strategy.

Translates activity into messages and activities that are relevant at different levels.

Managing self and others

Applies internal communications expertise to solve a range of business issues.

Uses understanding of the wider organisational context to ensure the concerns and issues facing colleagues are understood and that their needs are factored into regional priorities, plans, decisions and initiatives.

Consults closely with colleagues to understand current and future needs for internal and change communications and works effectively with colleagues to contribute to the resources and plans being in place so that the advice they provide meets those demands.

Supports the design, development, review and improvement of regional communication channels and content, including the Intranet.

Monitors and evaluates the effectiveness of regional internal communications strategy, planning and activities, and supports the identification and management of improvements.

Identifies and escalates new internal and change communications approaches and/or techniques which enhance efficiency and wider business impact.

Manages reporting on regional internal and change communications.

Manages regular editorial meetings with the regional team.

Manages crisis communication and supports crisis messaging at regional and country level.

Finance and resource management

Using agreed corporate systems and processes, manages regional budget for internal and change communications, and for any special initiatives or projects.

Relationship and stakeholder management

Proactively builds and maintains good relations with colleagues in the region and the global internal communications team in an advisory and collaborative capacity.

Actively participates in the Marketing Community of Practice championing best practice internal communications.

Builds and maintains external networks to access, absorb and apply technical/professional best practice back into own area of responsibility. 






English, C1 level

Local language knowledge


Right to reside and work in location


Role Specific Skills




Experience working in internal communications in house or with an agency

Understanding of internal and change communications planning and delivery

Excellent written and oral communication skills

Ability to multi-task and prioritise

Strong interpersonal skills to manage internal stakeholders



Experience within a global organisation

Experience with intranet management and SharePoint

Experience of managing internal communications or change campaigns and internal engagement activity.




Degree level qualification or equivalent experience in area relevant to the job.





Closing Date for applications: 22 July 2024 (23:59 CEST)


Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any technical problems please email