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IT Solution Design Manager

Date: 01-Feb-2021

Location: Beijing, East Asia, CN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.



Pay band:
Pay band 6


English and Examinations


Contract type:
Two-year fixed term contract


Role Purpose
The IT Solution Design manager will be responsible for the solution design on national digital projects in China and will work with business teams and the internal technology teams to define requirements, design integrated solutions, test, pilot and implement new technologies into production use.

Opportunities and Challenges:
•    Training opportunity for new technical solutions
•    Promotion opportunity for new role in Exams IT
•    Cooperate with global teams
•    Cooperate with external consulting vendors
•    Cross team working 
•    People management

Main Accountabilities:
•    Contribute on the service strategy of delivering digital projects nationally. 
•    Manage the design, development and delivery of national digital projects.
•    Maintain good relationship with IT support partners and Venue IT staff to better support the local test and project.
•    Manage corporate IT network, telecommunications and associated systems (Servers, Network, Hardware) 
•    Provide day to day management of the hardware and software applications in use in venues. And upgrade according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management.
•    Technical support to IT users on standard software and hardware. Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements
•    Provide technical support to all staff in the operation of business-critical IT systems. Advise local and regional business managers on technical issues, provide technical assurance and solutions for implementing new systems and maximising current use of facilities. 
•    Build up and manage the IT support resource for the venues within each region.
•    Develop training and certification materials for various platforms. 
•    Delivery the training to regional IT support resource and ensure the quality of service delivery.
•    To ensure all duties are delivered in line with the British Council’s policy on Child Protection and Equality, Diversity and Inclusion, and these is taken into account when planning and delivering activity
•    Manage information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation


Other Important Features Or Requirements Of The Job
Job involves occasional unsocial hours or weekend work and travel outside Chongqing for (onsite) technical support or test delivery. Such requirements will be managed within HR guidelines, including work-life balance policies.

1.Graduate with relevant technical certification. Certification of ISO27001 /ITIL /PRINCE2(PMP) is preferred.
2.Managing IT projects and or systems
3.At least two years of work experience in IT team
4. Solution design and delivery of Active Directory, Windows Server, VMWare, SCCM, Storage solutions, IT Security, cloud and networking technologies etc.
5. English C1 ( Aptis, IELTS 6 or equivalent )



• 22 days of Annual Leaves (on a pro-rata basis if the service period is less than one full year); public holidays - 14 days/year 
• Statutory benefits: national social insurance benefits and housing fund 
• Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance
 • Working hours: Your normal working hours are 37.5 hours (excluding lunch breaks) a week from Mondays to Fridays. Starting hours are from 8am-10am and finishing hours are from 4.30-6.30 
• 13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December 
• Performance-related pay: paid annually according to relevant performance review scheme 
• Professional development opportunities 


Closing Date:  Monday, 01 March 2021- 23:59 Singapore Time (GMT +8)


A connected and trusted UK in a more connected and trusted world.


Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


  If you have any problems with your application please email askhr@britishcouncil.org