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</div>\n</footer>"}, "recaptcha_enabled": 1, "companyName": "British Council", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 563705880563708, "name": "Marketing Manager English-Hong Kong", "location": "Hong Kong", "locations": ["Hong Kong"], "hot": 0, "department": "Marketing", "business_unit": "Group Operations", "t_update": 1747823766, "t_create": 1746718670, "ats_job_id": "45927", "display_job_id": "45927", "type": "ATS", "id_locale": "45927-en_GB", "job_description": "", "locale": "en_GB", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.britishcouncil.org/careers/job/563705880563708", "isPrivate": false, "latlongs": "22.3193039,114.1693611"}, {"id": 563705880700900, "name": "Senior Financial Controller", "location": "Lagos,Nigeria", "locations": ["Lagos,Nigeria"], "hot": 0, "department": "Finance", "business_unit": "Finance and 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"https://careers.britishcouncil.org/careers/job/563705879423558", "isPrivate": false, "latlongs": "23.69781,120.960515"}, {"id": 563705880398855, "name": "Exams Operations Officer", "location": "Viet Nam", "locations": ["Viet Nam"], "hot": 0, "department": "Exams", "business_unit": "English and Exams", "t_update": 1746699832, "t_create": 1745927131, "ats_job_id": "45857", "display_job_id": "45857", "type": "ATS", "id_locale": "45857-en", "job_description": "We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We connect. We inspire. Role Purpose: The Exams Operations Officer is responsible for ensuring the efficient delivery of exams at a small or remote location, handling confidential materials in compliance with standards. The role involves managing test delivery, overseeing Venue Supervisor engagement and performance, and coordinating risk or issue resolution, including customer communication. Main Accountabilities: In this role, you will be responsible for planning and delivering preparation tasks for Test Days, ensuring resources are efficiently allocated even at short notice. You will closely monitor performance through dashboards, deploy engagement plans for venue staff, and ensure the smooth running of all operations. You will also support the handling of confidential materials and ensure security standards are maintained throughout the process, including sorting and packing exam materials for designated test venues. Your responsibilities will include managing the test day delivery, either independently or alongside the Test Day Supervisor, ensuring that all arrangements meet the agreed standards. You will also act as a point of contact for venue staff, helping to resolve any issues promptly and ensuring the wellbeing of candidates during the test day. Additionally, you will respond to customer inquiries and manage escalated issues with a focus on providing excellent customer service. You will be required to develop strong working relationships with venue staff and internal colleagues, as well as manage risk and compliance during Test Days. This includes following corporate risk management procedures, ensuring adherence to CMR standards, and supporting audits and performance reviews. 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