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Foster a collaborative and inclusive culture with suppliers, promoting knowledge sharing, innovation, and continuous improvement. Lead operations of Retained Service Desk for Out Of Scope Countries. Overall responsibility for managing suppliers throughout their entire lifecycle Ensures the establishment of maintenance of operational and business methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency. Overall responsibility with suppliers for ensuring the high level elements required to maintain and restore the services managed are known and in place in the event of a crisis. Govern the suppliers service management. Manages suppliers to meet key performance indicators and agreed targets. Manages the operational relationships between suppliers and ensures potential disputes or conflicts are raised and resolved. Minimum/essential Operational supplier management in a complex global IT environment Executive level relationship management of internal stakeholders and external suppliers Minimum/essential A proven track record of managing supplier relationships in a complex global IT environment. IT market expertise with a good knowledge of suppliers and the competitive environment they operate in. Experience in service desk management Minimum/essential Degree qualified or equivalent experience. ITIL V4 Intermidiate Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based. Given that our offices have different legal status depending on the work we do in those countries, we recommend that you contact HR in country for additional information on the likelihood of securing a visa. Background Checks The job undertaken defines the nature of check(s) and assessment applied. A connected and trusted UK in a more connected and trusted world. Equality, Diversity, and Inclusion (EDI) Statement We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. 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