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For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. We are looking for a Customer Service Representative to join our Teaching Centre team. Your role will contribute to business growth by meeting and exceeding targets for both Adult students and Young Learners. Working in a team of three, you will ensure high conversion rates from sales consultations. You will be accountable for new sales and re-sales for adults and young learners, ensuring high conversion rates from consultations. Proactively cross-selling and promoting British Council services to enquirers is essential. In terms of customer care, you will follow up on adult sales consultations to close or extend CRM sales opportunities for myClass and lock-step customers. 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You will register customers for English courses, exams, and other British Council services, handling related documentation such as registration packs, receipts, invoices, information leaflets, and exams application forms. Administrative responsibilities include delivering ad-hoc professional and job-related requirements as assigned by the Customer Services Manager. You will act on customer feedback by making clear notes on enquiries and complaints, passing them to relevant staff, and ensuring timely responses. If you are passionate about contributing to the growth of the Teaching Centre and delivering high-quality customer service, apply now to join our team. Qualifications & Experience: Minimum / essential Experience of working with B2C customers Previous sales experience English, B2, Polish native Desirable Sales achievements Data analysis skills Excellent selling skills Excellent time-management skills Proficient with IT systems Attentive to details Multi-tasking skills Important information: Location: Krakow, Poland Salary:  5,550.00 PLN gross/month Contract: Fixed-term - 1 year with option for extension Requirement: Candidates must have the legal rights to work in Poland at the time of application and in future. Closing Date for applications: Thursday, 15 May 2025, 22:59h CEST A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. 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Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. 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