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We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021\u201322 we reached 650 million people. Role purpose The purpose of this role is to restart exam operations in Ukraine and ensure the effective and efficient delivery of exams within a location.\u00a0To manage Venue, Venue Staff engagement, relationship, and performance.\u00a0To coordinate and manage any risk or issue resolution, including coordinating customer communication directly or through customer services.\u00a0To be the point of contact for global, cluster, and local exams\u2019 managing teams and boards. 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Analysis & Reporting \u25aa\u00a0\u00a0\u00a0Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs. \u25aa\u00a0\u00a0\u00a0Leads wash-up meetings to review Test Day performance delivery, continual improvement and corrective actions Managing self & others \u25aa\u00a0\u00a0\u00a0Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon. \u25aa\u00a0\u00a0\u00a0Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services.\u00a0Monitors task completion to agreed quality and time standards. Threshold requirements: Right to reside and work in Ukraine Role Specific Knowledge & Experience Minimum / essential \u00a0Experience working in a busy operational environment/event management delivering high levels of customer service. \u00a0Ability to ensure compliance, risk and security standards are monitored and maintained. Desirable \u00a0Experience working in Exams\u00a0 \u00a0Experience of supporting on delivery of computer based exams Further Information\u00a0 Requirements - Candidates must have the right to work in Ukraine Pay Band \u202f\u2013 Local Pay Band 6/G Gross Monthly Salary - from 48 000 UAH depending on experience and qualifications Contract Type\u202f \u2013 3-months fixed term, non-permanent contract Job type \u202f\u2013 Full-time\u00a0 Location\u202f \u2013 Kyiv/Ukraine Closing Date \u202f\u2013 Wednesday the 5th of February 2025, applications will close 23:59 CET\u00a0 A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion\u00a0(EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.\u00a0We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.\u00a0All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is\u00a0committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\u2019s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \u2018ASK HR\u2019 email is only to be used in case of a technical issue encountered when applying through the careers website. 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