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Role context The British Council's vision for English & Examinations is to be the world authority in high[1]quality English language teaching, learning and assessment, as well as the international distributor of choice for UK professional and school qualifications. The British Council's English and Examinations Strategic Business Unit (E&E) includes a significant business client base and a significant number of individuals who take English language training and exams with the British Council do so as part of an agreement with our partnerships with education institutions, governments and corporate partners. It is part of our commercial strategy to grow this Business to Business (B2B) area of activity, create alignment and efficiency across our English and Examinations businesses and be a trusted, long-term partner to the organisations we work with. The British Council offers a wide range of solutions to meet these requirements. 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Main opportunities/challenges for this role Service and product delivery support \u25aa Registers and onboards new B2B clients/ customers, including adding them to the appropriate British Council systems (internal and customer-facing), to ensure smooth implementation of the product or solution. \u25aa Trains key stakeholders in the partner organisations how to use products, systems and other resources to maximise the value and impact they get from working with us. \u25aa Works with business delivery teams and Operations to set and review the quality of delivery. \u25aa Works across teams to manage enquiries and resolve problems and service requests from existing accounts. \u25aa Liaises with business delivery teams and Operations to manage any changes and amendments to service delivery. \u25aa Manages inbound service requests (cases) and works with Sales, Operations and Delivery teams to resolve these within an agreed timeframe. \u25aa Informs Sales, Delivery and Operations teams of concerns flagged by clients to help make improvements in customer experience \u25aa Responds to and manages customer support cases in CRM. 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Finance and Resource management \u25aa Ensures invoices are created and issued to clients in line with financial compliance and appropriate timescales. \u25aa Ensures the British Council is created as a supplier on clients' systems and that documentation is accurate and up-to-date. \u25aa Manages corporate payments and monitors debt as part of debt control team in country/cluster. \u25aa Organises legal documentation and keeps accurate records of contracts Managing self and others \u25aa Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. \u25aa Monitors task completion to agreed quality and time standards. Qualifications Bachelors Graduate degree in a relevant subject Role specific knowledge and experience 2+ years experience of sales and/or account/customer management Proficiency in Microsoft office program Good relationship management capability Further Information Pay Band - 4 Contract Type - IDC Department/Country- Country/Cluster Closing Date (Time) - 20 Nov 24 (GMT+6 -23:59) A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. 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