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Ensure that SCM Officers reply all SCM enquiries professionally Provide consultations to all prospect/leads by identifying/building up their needs, solve issues and concerns and recommending a course that best suits them in order to close the deal Ensure the SCM officers are equipped with a high level of sales and customer management competencies Provide an exceptional level of customer engagement to all existing customers to ensure that all their needs and requests are taken care of Handle complaints/feedback according to the Complaint Management Policy Ensure that all new customers are registered and understand the reasons for non-registrations Ensure that waiting list records are regularly updated, followed up and maintained Ensure that all records updated and maintained accurately Ensure that all existing customers are informed of re-registration periods in writing, in-house poster, telephone calls, SMS, Line group and class visits in a timely manner Ensure that waiting list records are regularly updated, followed up and maintained Handle registrations in the system and ensure that payments received for course/placement test/examination registration and other products/services of SCM Officers are accurate before sending the report to Finance & admin staff Process all refunds in a timely and accurate manner Ensure that consultation timetable sheet is created with accurate information and prepare on a monthly basis with updated information Ensure that all level test candidates are given clear and accurate information about placement test function, procedures and timing before and after the level test. Ensure that all databases and periodic reports to support business and operations are updated and recorded in timely, accurate manner. Work with branch managers to provide necessary data to support business decisions upon stakeholders' requests. Provide participation and/or provide sales support for all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre. Ensure that marketing and PR collateral are properly displayed and well stocked Essential At least 3 years supervisor experience in admin and operational environment of customer management related field Experience of working with children Experience of safe planning, organization and delivery of activities for children Be able to work under the situation/events that related to children or parents Applications are welcomed from candidates currently in this location with a natural right to work. Fluent in both English & Thai communication skills. Closing Date: 15 December 2024- 23:59 Singapore Time (GMT +8) A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. 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